CHINT NC1-6511-230V CONTACTOR 110A 65A

At Connect ACR Supplies, we aim to deal with returns fairly and efficiently. As a business-to-business supplier, returns are accepted in line with our Terms and Conditions of Sale and are subject to the type of product being returned and its condition on arrival.

Please include your order number, the items you wish to return, and the reason for the return.

Stock Items

Standard stock lines may, at our discretion, be accepted for credit where they are returned in a resaleable condition. To be eligible, goods must be:

• complete and unused

• in their original packaging, where applicable

• supplied with all accessories, manuals, labels, and components

• free from damage, markings, labels, or signs of installation

There is no fixed timeframe for the return of standard stock items, provided the product remains a current stock line at the time of return.

Return Carriage

The customer is responsible for arranging and paying for return transport. Goods remain the customer's responsibility until they have been physically received and signed for by Connect ACR Supplies. We recommend using a tracked service and ensuring all items are packaged securely.

Non-Stock and Special Order Items

Non-stock, specially ordered, configured, or otherwise special items can only be returned if our supplier agrees to accept them. Any supplier restocking charges, handling charges, or carriage costs will be deducted from the credit where applicable. Credit for these items is not guaranteed.

Non-Returnable Items

Unless faulty, the following items are not eligible for return:

• custom-made products

• cut-to-length materials

• items that have been installed, powered, used, or commissioned

• sealed items where the seal has been broken

• software or licences

• any item marked as non-returnable on the quotation or order acknowledgement
   

Refrigerants, Cylinders and Hazardous Goods

Returns involving refrigerants, pressurised cylinders, or other hazardous goods are subject to relevant transport and compliance requirements. Opened or partially used refrigerant will not be accepted for credit. Cylinder returns must follow our documented returns procedure. Additional charges may apply where cylinders are returned incorrectly or in a non-compliant manner.

Faulty Goods

If you believe goods are faulty, please contact us before returning them. Returned items may be inspected and tested. If no fault is found, or the issue is due to misuse, incorrect installation, or another exclusion under our Terms, we may return the goods and apply reasonable inspection, testing, and carriage charges.

Credits and Refunds

For eligible returns, credit will be raised for the net value of the goods less any applicable deductions. For special or non-stock items, credit may not be processed until supplier acceptance and, where applicable, supplier credit has been received.